{"id":136,"date":"2017-01-23T18:34:15","date_gmt":"2017-01-23T18:34:15","guid":{"rendered":"http:\/\/www.mailsdaddy.com\/blogs\/?p=136"},"modified":"2023-08-06T10:01:00","modified_gmt":"2023-08-06T10:01:00","slug":"cannot-open-default-email-folders-outlook-ost-not-offline-file","status":"publish","type":"post","link":"https:\/\/www.mailsdaddy.com\/blogs\/cannot-open-default-email-folders-outlook-ost-not-offline-file\/","title":{"rendered":"Cannot open your default email folders, Outlook.ost is not an offline file"},"content":{"rendered":"<p>The OST file stores the entire essential information of Microsoft Outlook mailbox and allows Outlook user to retrieve that information offline even when internet connection is not available. The OST file automatically synchronize with Exchange server without interrupting the workflow when it gets connected to Internet.<!--more--><\/p>\n<p>But sometime corruption enters into the OST file and it disturbs the overall synchronization process and at that time Outlook user is denied to access the Outlook OST files. Most of the times Outlook users encounters an Error Message: Cannot open your default email folders, the file Outlook.ost is not an offline folder file.<\/p>\n<p>In that situation the user is not able to access the Mailbox.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-1'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.mailsdaddy.com\/blogs\/cannot-open-default-email-folders-outlook-ost-not-offline-file\/#Why_Outlookost_is_not_an_Offline_Folder_File_error_Occurs\" >Why Outlook.ost is not an Offline Folder File error Occurs<\/a><ul class='ez-toc-list-level-2' ><li class='ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.mailsdaddy.com\/blogs\/cannot-open-default-email-folders-outlook-ost-not-offline-file\/#Troubleshooting_the_Error_Message_OST_file_is_not_an_offline_folder_file\" >Troubleshooting the Error Message OST file is not an offline folder file<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.mailsdaddy.com\/blogs\/cannot-open-default-email-folders-outlook-ost-not-offline-file\/#Detailed_Procedure_of_performing_the_Conversion_3_Step_Quick_Solution\" >Detailed Procedure of performing the Conversion: 3 Step Quick Solution<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h1><span class=\"ez-toc-section\" id=\"Why_Outlookost_is_not_an_Offline_Folder_File_error_Occurs\"><\/span>Why Outlook.ost is not an Offline Folder File error Occurs<span class=\"ez-toc-section-end\"><\/span><\/h1>\n<p>The error normally happens because of the two possible reasons given below:<\/p>\n<p>1). The OST file is Damaged and Outlook is not able to identify it.<\/p>\n<p>2). You may have used Outlook in conjunction with the Exchange Server and Exchange Server is not able to access that particular mailbox and hence showing this error message.<strong>\u00a0<\/strong><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Troubleshooting_the_Error_Message_OST_file_is_not_an_offline_folder_file\"><\/span>Troubleshooting the Error Message OST file is not an offline folder file<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>In Order to resolve this Error you must have to recover or convert your OST file to PST format. First of all try fixing the issue by use Scanost.exe tool. If still you are not able to resolve the issue then use <a href=\"http:\/\/www.mailsdaddy.com\/ost-to-pst-converter\/\">MailsDaddy OST to PST Converter<\/a> application and convert your file in PST format. Now import that PST file in Your Outlook application<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Detailed_Procedure_of_performing_the_Conversion_3_Step_Quick_Solution\"><\/span>Detailed Procedure of performing the Conversion: 3 Step Quick Solution<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ul>\n<li><a href=\"http:\/\/www.mailsdaddy.com\/dl\/ost-to-pst-converter.zip\">Download<\/a> and Install the application in your Machine.<\/li>\n<li>Click on Add File button to Browse your OST File<\/li>\n<li>Click on Export button.<\/li>\n<\/ul>\n<p>Have a Look on the Video Given below to perform the conversion.<\/p>\n<p><iframe src=\"https:\/\/www.youtube.com\/embed\/FKYkWe-L9xw\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p>Hope this will help you in Resolving the Error:\u00a0Cannot open your default email folders, the file Outlook.ost is not an offline folder file.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The OST file stores the entire essential information of Microsoft Outlook mailbox and allows Outlook user to retrieve that information offline even when internet connection is not available. The OST file automatically synchronize with Exchange server without interrupting the workflow when it gets connected to Internet.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[11],"tags":[],"class_list":["post-136","post","type-post","status-publish","format-standard","hentry","category-microsoft-outlook"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cannot open your default email folders, Outlook.ost is not an offline file<\/title>\n<meta name=\"description\" content=\"Fix Cannot open your default email folder, Outlook.ost is not an offline file error. 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