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Methods to fix “Unable to Load Outlook 365 Profile” issue

There are many benefits of using Outlook 365, that is why people are choosing Outlook 365 over desktop-based Microsoft Outlook. We all know that in an organization all communication is done by Outlook. It not only sends or receives files but also helps save notes, creates appointments/meetings, etc. A useful application to makes the tasks effective, simple, and quick. It even provides huge space than the Outlook email client. However, in some cases, Outlook creates an issue with the loading of the profile. Here I have mentioned few methods through which one can fix their issues “Unable to Load Outlook 365 Profile”.

How to resolve “Unable to Load Outlook 365 Profile problem?

Method 1: Run MS Outlook as an Administrator

This is one of the ways to resolve the profile loading issue. Users can follow the below steps to open MS Outlook with the privileges of an Administrator.

  • Write Outlook in the Windows search bar.
  • Click on the MS Outlook icon and hit on the option ‘Run as Administrator”.
  • Now, click yes to open Outlook as an Administrator.

Method 2: Open Outlook in Safe Mode

  • Press Windows + R to open the Run dialog box.
  • Enter exe/safe in the space provided in the Run Window.
  • Click Enter Now, choose the profile and click OK.
  • Hit the File menu on the top of the MS Outlook.
  • Click on Options, a dialog box appears.
  • Under Add-ins, choose COM Add-ins under the Manage option and click Go.
  • Now, untick all provide add-ins in the COM Add-ins dialog box and hit on the OK
  • Close Microsoft Outlook email client and reopen it.
  • Now, enable all the add-ins one by one to find out which add-in is creating the problem.

Method 3: Create a new Microsoft Outlook profile.

  • Open the control panel, click on the Mail option, a box appears.
  • Hit on the Show profiles tab and click Add
  • Give a name to a new profile and click OK.
  • Configure the email setting and hit the Next
  • Make requires change and click Ok.
  • Now, open Outlook again to find a new profile.

Method 4: Disconnect Internet connection/Enable Airplane Mode

To disconnect the internet:

  • Open Action Centre and select Network.
  • Now, click the WIFI icon to disable the wifi connection.

To allow airplane mode:

  • Click the notification icon of the system.
  • Select Airplane Mode from the option.
  • Once enable, open MS Outlook.

Method 5: Repair Profile from MS Outlook email client

  • Open MS Outlook and click the File menu à Account setting.
  • From the drop-down menu, select account setting.
  • Now, click Repair from the Email tabà Next.
  • Select Okà Finish and restart the Microsoft Outlook.

Method 6: Fix profile issue from Control Panel

  • Close all Office 365 programs.
  • Open Control Panel and click on uninstall a Program.
  • Select Microsoft Office 365 Pro Plus and click on the Change
  • Choose the Quick Repair option and hit on Repair
  • Again, click the Repair Wait for some time to complete the process.
  • Once the repairing process finishes, click the Close

Method 7: Uninstall and Reinstall Office 365

One common way to fix the profile-loading issue is to uninstall the present Office 365 and reinstall its latest version. This helps to repair many problems with Outlook 365.

Method 8: Issue with the Outlook files

An issue with the data file of Microsoft Outlook can also create a problem with the loading of the Outlook profile. For this, one needs to recover their OST or the PST data file first. To fix PST file, user can take help of Outlook PST Repair and to resolves issue of damaged OST, adopt OST Converter tool.


Conclusion: As you find, there are multiple ways to resolve the problem of loading Outlook profiles. Users can try these methods and fix the issue “Unable to Load Outlook 365 Profile”.

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