Resolve “Cannot open particular Outlook items when offline”

  Admin |   21-Aug-21

Most business developers prefer to work on MS Outlook because of its high priority and best performance. Outlook (developed by Microsoft Corporation) comes with many advanced features and high data security that greatly enhance its quality. But it is also a fact that if anything has multiple pros, then there will be some cons too. Sometimes we face different types of errors in Outlook and one of them is “Cannot open particular Outlook items when offline”

Here we will know why we suffer from the “Cannot open particular Outlook items when offline” error and also discuss the exact ways to get away from this technical Outlook bug. Let’s starts,


Reason Behind ‘cannot open particular Outlook items when offline’ Microsoft Outlook Issue:-

Due to a number of reasons, the OST file gets corrupted. When OST files become damaged, Outlook displays “Cannot open particular Outlook items when offline” and the system denies to access the OST file. Apart from this, there are some causes by which OST file get corrupted and users face this problem. Some common reasons are:-

1:- Due to Incorrect setting or configuration.

2:- Network connection failure or unexpected power failure

3:- Malware or virus attacks

4:- When Outlook profile gets corrupted

5:- Due to corruption in any offline folder


Techniques to Fix “Cannot open particular Outlook items when offline” Issue


Method 1:- Trying to Recreate the OST file from server:-

When a user configures the mail ID with Exchange Server, it saves all Outlook databases in EDB format. Whereas when cache mode is enabled the OST file is created on the user’s local system.

Therefore, the user can get a copy of the OST file through Exchange Server with the help of an administrator, if the OST file is corrupted or accidentally deleted.

You can delete the corrupted/damaged OST file from the default location. (drive:\Users\\AppData\Local\Microsoft\Outlook), if you haven’t changed it.


Method 2:- Repair your OST file using ScanOST.exe tool

To repair OST files, Microsoft offers an inbuilt OST repair tool that helps to quickly fix all OST file issues. The software location is the same in all Outlook versions from 2007 and above but the software location is different in versions below that. To find the default location, follow these steps:-

  • In Outlook 2007 and above – Drive: Program Files\Microsoft Office\Office_version
  • In Outlook 2003 – C: Program Files\Common Files\System\MSMAPI\scanost.exe
  • In Outlook 2002 – C: Program Files\Common Files\System\MAPI\scanost.exe
  • In Outlook 2000 – C: Program Files\Common Files\System\MAPINT\scanost.exe


Follow all below steps to repair the OST file:-

  • First, close your Microsoft Outlook and visit where your exe tool is available.
  • Here double click on exe application.
  • After clicking a Microsoft Outlook Inbox Repair Tool window will appear on your screen.
  • Here select that Outlook profile which OST file are corrupted.
  • Now select that folder which you want to scan & repair, as well as, also enable Repair errors.
  • Click on Being Scan to start the scanning process of the OST file.
  • Here wait until the process is over.


Method 3:- Convert OST to PST file format Using MailsDaddy OST file Converter Tool:-

If you are still facing the same problem and you want to get back your OST file data then you have to recover and convert your offline OST file into Outlook PST format. Because without converting you cannot use OST file into Outlook. For this countless applications are available on the web but one software that provides effective results in OST file conversion is MailsDaddy OST to PST Converter Tool. The program effortlessly fixes inaccessible, damages, and corrupted OST file bugs without any changes in original content. It is helpful to migrate Exchange Server OST files into PST, EML, MSG, MBOX, RTF, HHTML, and other given formats. Using this you can also import OST files in different cloud platforms, like- Office 365 and Live Exchange Server.

Some Other Features of OST to PST Converter Tool:-

1:- Retrieve OST files without any changes in all internal text formatting and email properties.

2:- Offers to view all OST file contents in the preview panel of software in a structured format.

3:- Enables to filter, find and convert required OST file database into Outlook PST format.

4:- Facilitates to convert single or multiple selected emails (from preview port) into PST file.

5:- Allows to combine multiple OST files into a single Microsoft PST file with full accuracy.

6:- Ability to segment heavy OST file into small Outlook PST files. (As per required size).

7:- Helps to easily create the Logs file of complete OST to PST migration process.

8:- Download the Free OST to PST Converter Demo Pack to examine it before purchase.


Final Touch:-  On above, I defined the three methods to resolve Cannot open particular Outlook items when offline error. You can use any of these methods that fit your needs and can solve your problem.


Read more:- Error have been detected in File outlook.ost” – Resolved


Limited Time Offer