Refund & Cancellation Policy
At MailsDaddy, our top priority is providing robust, zero-data-loss email conversion solutions. We stand behind our software and services with transparent, fair, and customer-first refund guidelines.
1. Dual Product Architecture & Delivery Framework
MailsDaddy operates two distinct delivery models for email migration and conversion:
Online Cloud Converters (SaaS)
Web-based conversion services (OST to PST, MBOX to PST, OLM to PST) executing dynamically on Google Cloud Run container compute with Cloudflare R2 ephemeral staging.
Desktop Perpetual Software
Downloadable Windows applications (OST to PST Converter, MBOX to PST, EDB to PST, etc.) installed directly on your machine with 100% offline processing.
2. Online Cloud Converter Refund Terms
When you initiate an online cloud conversion, high-performance containerized compute nodes and secure cloud object storage are immediately assigned to process your archive:
Free Online Plan ($0)
Every user receives 1 free conversion credit (up to 500 MB) with 24-hour download retention. Because no financial transaction occurs, no monetary refund applies. Technical assistance is available if you encounter issues.
Premium Cloud Conversions ($29 Single File up to 10 GB)
Users purchasing a single-use high-capacity conversion credit receive 48-hour download retention.
If our cloud conversion engine experiences an unresolvable server crash, timeout, or technical bug failing to generate a valid output PST file, and our engineering team cannot resolve the defect within 3 business days, you are entitled to a full 100% refund of your $29 payment or an immediate complimentary credit reissue.
3. Desktop Software 30-Day Money Back Guarantee
For all MailsDaddy desktop applications installed on local hardware:
- Try Before You Buy: All desktop tools provide a free demo version scanning the full mailbox and exporting up to 20 to 25 items per folder. We encourage testing before purchasing a perpetual license.
- 30-Day Commitment: If the licensed desktop software fails to perform the advertised conversion on valid files and our 24/7 technical support team cannot resolve the issue within 30 days of purchase, a 100% refund is issued.
4. Conditions Eligible for a Full Refund
You are eligible for a complete refund under any of the following circumstances:
Unresolvable Technical Failure
Software or online engine failed to convert your file and our support team could not provide a working patch or solution within the resolution window.
Accidental Duplicate Billing
You were inadvertently billed twice for the same transaction due to a connection error or payment gateway timeout.
Wrong Product Purchased
You notified support within 24 hours of purchase prior to extensive license activation.
Demonstrable File Defect
The output PST archive generated is unreadable in Microsoft Outlook due to an internal conversion algorithm flaw that support cannot rectify.
5. Non-Refundable Scenarios
Refunds will not be approved under the following non-covered conditions:
- Successful Conversion & Delivery: The conversion completed successfully, the valid PST archive was generated, and the download link was made available.
- Unretrieved Expired Files: The user failed to download the converted file before the published 24-hour (Free) or 48-hour (Premium) automated privacy auto-purge.
- Change of Mind: Requests made after cloud serverless compute resources have already been consumed.
- Corrupted or Incompatible Source Files: Uploading zero-byte files, non-email formats, or password-protected archives where passwords are not provided.
- Refusal to Cooperate: The customer refuses to provide diagnostic error logs or test samples required for our engineers to investigate.
- Requests Exceeding 30 Days: Desktop software claims submitted after 30 calendar days from the purchase date.
6. How to Submit a Refund Request
Locate Order Reference ID
Find your PayPro Global Order Reference ID from your confirmation email.
Email Technical Support
Email [email protected] with Subject: Refund Request - [Your Order ID] and describe the technical problem encountered.
Rapid Resolution
Our engineering team responds within 24 hours. Approved refunds are credited to your original payment method within 3 to 5 business days.
7. Dispute Resolution & Anti-Fraud Protocol
Customers agree to contact MailsDaddy technical support before opening bank chargebacks or payment disputes. Direct consultation resolves over 99% of inquiries within hours. Unilateral chargebacks incur penalties and trigger immediate account suspension and license termination.
8. Support & Billing Contacts
Headquarters
MailsDaddy Software Solutions, Khanpur Extn, New Delhi - 110062, India.
Phone: +91-7836996337